Shipping & Returns

Processing time

All of our items are made to order especially for you in 1-2 weeks. Choose desired colour & size and relax while your item is made. We will notify you once your item is finished and is ready to be shipped.

Shipping information

All orders are dispatched from the UK by Royal Mail postal service. A signature is required upon delivery.

Expected delivery dates for orders shipped with national postal service:

– 4 to 9 working days within Europe

– 5 to 14 working days rest of the world

Duties and Taxes

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. For more information, please check with your country’s customs office.

Returns

We sincerely hope that you’re happy with your purchase. However, we understand that sometimes it might simply be not quite right. If so please contact us at contact@mogisue.com within 14 days of receiving your order.

It’s very important that the item you’re returning is still unused, in its original packaging and in a saleable condition, with any labels and tags still attached. Return postage cost is buyer’s responsibility.

Refunds

We will send you an email as soon as we receive your return. The refund will be sent to the original method of payment within 24h of receiving your return.

Questions

If you have any questions, feel free to contact us and we’ll be happy to help. Please email us at contact@mogisue.com